Privacy Policy

Here's your full Privacy Policy for Don't Miss Calls, modeled after your Nexus Motion Studios legal page but adapted for an AI calling and SMS service:

PRIVACY POLICY

Effective Date: March 18, 2026

Don't Miss Calls ("Company," "we," "us," or "our") is a Wisconsin-based AI communication service. This Privacy Policy describes how we collect, use, disclose, and safeguard information obtained through our website and services. By accessing our website or engaging our services, you acknowledge and consent to the practices described herein.

1. Information We Collect

We collect information you voluntarily provide when signing up, purchasing a plan, or communicating with us. This includes your name, business name, email address, phone number, billing details, and business information such as services offered, hours of operation, and calendar access.

We also collect information automatically when you visit our website, including IP address, browser type, device information, and usage data via cookies and analytics tools.

Payment data is processed exclusively by Stripe. Don't Miss Calls does not store complete credit card or banking information on its systems.

We collect call data and SMS conversation data generated through the use of our services, including caller phone numbers, conversation transcripts, appointment bookings, and response times. This data is used solely to operate and improve the service.

2. How We Use Your Information

We use collected information to:

  • Fulfill contracted service obligations

  • Configure and operate your AI voice and text bot

  • Process payments and manage billing

  • Send booking notifications and service updates

  • Improve system performance and accuracy

  • Prevent fraud or misuse

  • Comply with legal and regulatory requirements

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

3. Call Recording and SMS Data

By using Don't Miss Calls, you acknowledge and agree that:

  • Incoming calls handled by our AI may be recorded or transcribed for service delivery purposes

  • SMS conversations between the AI and your customers are logged and stored

  • You are responsible for ensuring your customers are aware that calls may be answered and recorded by an automated AI system

  • You are responsible for compliance with all applicable federal and state call recording and notification laws, including but not limited to the Telephone Consumer Protection Act (TCPA) and applicable state wiretapping statutes

Don't Miss Calls provides the technology. You as the business owner are responsible for lawful use of that technology within your jurisdiction.

4. Third Party Services

To deliver our services we use the following third party platforms:

  • Retell.ai — AI voice call handling

  • Twilio — Phone number provisioning and call routing

  • GoHighLevel — SMS automation and CRM

  • Stripe — Payment processing

  • Airtable — Data management

  • Make.com — Workflow automation

Each of these providers maintains their own privacy policies and security standards. Client data shared with these providers is limited to what is necessary for service delivery.

5. Your Customers' Data

When your customers interact with your AI receptionist or text bot, their phone numbers and conversation data are collected and stored on your behalf. You acknowledge that:

  • You are the data controller for your customers' information

  • You are responsible for obtaining any required consents from your customers

  • You are responsible for complying with all applicable privacy laws regarding your customers' data

  • Don't Miss Calls acts solely as a service provider processing data on your behalf

6. Marketing Communications

If you opt in to receive marketing communications we may send promotional content and updates. All marketing emails will clearly identify Don't Miss Calls as the sender and include an unsubscribe option. You may unsubscribe at any time. We do not sell, rent, or trade email lists.

7. Data Retention

We retain your information for as long as your account is active and as reasonably necessary to fulfill legal, accounting, and contractual obligations. Call logs and SMS transcripts may be retained for up to 90 days after service termination unless deletion is requested in writing.

8. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect your information. In the event of a data breach involving personal information, Don't Miss Calls will comply with applicable United States and Wisconsin data breach notification laws including Wis. Stat. § 134.98 where applicable. No system can guarantee absolute security and use of the service is at your own risk.

9. Cookies and Tracking

Our website uses cookies and analytics tools to enhance performance and understand usage. You may disable cookies through your browser settings though certain site functionality may be limited.

10. Children's Privacy

Our services are intended for business use only and are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Limitation of Liability Related to Data

To the fullest extent permitted by law, Don't Miss Calls shall not be liable for any indirect, incidental, consequential, or special damages arising from unauthorized access, data breach, technical malfunction, or third party system failure. Liability if any shall be limited in accordance with our Terms of Service.

12. Policy Modifications

We reserve the right to update this Privacy Policy at any time. Updates will be posted with a revised effective date. Continued use of the website or services constitutes acceptance of the revised Policy.

13. Contact Information

Don't Miss Calls Wisconsin, United States Email: braden@dont-miss-calls.com